As for everything we do, structure follows strategy. Our tools have to contribute to solving our day-to-day challenges and not be challenges themselves.
We use an internal blog to communicate our most recent releases, engineering updates, and strategy information. It's available for team members and everybody in the headquarters to stay up to date with what we're doing. We recommend our team members to subscribe to it by email.
Slack is our main communication tool. You can reach every team member of thomann.io via Slack.
#announcements is used for must-have/must-know information. Announcements made should always use the @Channel mention. Ask yourself: does everybody need to have this information right now?
#slackcast is used for should-have/should-know/nice-to-have information. For example all-over business context, information on workshops/team events that happened, progress of team projects, new people starting, old people leaving... Information provided here should either be posted without a mention or only use a weaker form such as mentioning a single team or @hier
Both channels are standard channels every newly added team member joins. If you haven't joined yet, please do so.
#thomann-universe is used to connect all team members and all guests. It has no real communication purpose other than being able to contact all people we have in our slack workspace, regardless of being guests or workspace members.
#tech-talk channel if you stumbled upon interesting news in tech that team members could be interested in.
If you find a really positive customer feedback, provide it to everybody in
#coffee-time is a standard channel that helps you to connect to other team members. Every monday our coffee bot will match a new pair of team members to have a call in the current week.
Do not use @channel or @here mentions in these three channels. If you have important news that justify pinging everyone better choose #announcements or #slackcast.
Any questions regarding our infrastructure or how to track data and receive it? Both channels help you to quickly connect with team members of our operations and of our data team. Remember: there are no stupid questions. If you’re asking yourself a question, chances are high someone else can also profit from an answer.
If your question is urgent, you can use the @datateam and @opsteam mentions. If you have a specific request it's best to put it in a Jira ticket.
Kenjo is our people & culture tool. It's used for all people-related tasks:
- requesting vacation
- calling in sick
- setting and tracking unit/community/team/personal goals
- download paychecks
We collaborate on documents, spreadsheets and presentations via Google Workplace. That's also where you find your email inbox and your calendar.
Jira is the place to collect tasks, projects, visions, bugs and user problems. Every member of thomann.io has access to check what we're working on and which steps we will take to reach our goals.
The product backlog contains all tasks for our product teams on a higher level. If it's not daily business the teams get their tasks from this backlog keeping the balance between internal stakeholder requests and solving customer problems. You can find it under the name "epic flow" and use the quick filters to distinguish between stakeholder projects, teams and more.
All our backlogs and boards are prioritized based on value for our users, segment size of users, predicted effect on our northstar metric and effort estimation.
The product lead is responsible for gathering the backlog items, grooming them and setting a priority.
Each team has their own board and backlog. Just search for the team's name in the board section and you'll find it. Depending on the team's way of work it's either a scrum or a kanban board, some teams also have both.
The team product owners are responsible for gathering the backlog items from the product backlog, refining them with the team and setting a priority.
Our documents, spreadsheets and presentations are created with the tools by Google.
Google Workspace provides you with access to your @thomann.io inbox. When you start your job with us or change your role, make sure you adjust your signature. The signature template can be found here.
- The signature is HTML, copy&paste it by using “select all/cmd+a shortcut” and paste it into the signature field of gmail. Apple Mail works if you uncheck the "use standard fonts" checkbox. It's preferred that you use Gmail directly, though.
- There are a couple of placeholders (name, role, phone, email, and external company) - make sure you fill what’s applicable and delete what’s not.
- For our folks employed at CP or Sunlab - due to legal reasons, you need your real company name behind your role. Put it in brackets, e.g. (Sunlab GmbH)
- Set the signature for new emails and answers/forwards
We use Google calendars for our appointments. Make sure you take care of your calendar, so other team members can rely on booking appointments with you on free slots. Find more information about appointments in the how we work section of the handbook.
If there's a sharing issue with one of our calendars, you can find the calendar IDs for manual integration in Confluence.