Leadership principles
This page outlines the core leadership principles that guide how we communicate openly, support each other’s growth, and turn our cultural values into daily actions.
- Start with trust. Trust is the default — behavior adjusts it.
- Assume good intent. Problems resolve faster when we start from "They tried to do the right thing."
- Recognize before you correct. Name what worked, then address what needs to change.
- Be direct, not political. No talking around corners — raise issues with each other first.
- Managers are part of the solution. Don't be the bottleneck; build bridges and take the first step toward resolution.
- Psychological safety is a leadership skill. Your words, tone, and body language keep people safe to speak up — especially under stress.
- Clarity beats pressure. Set scope, priorities, and ownership before applying urgency.
- Balance care with accountability. Decide for the company's long-term health first, then do the most respectful thing for the individual.
- Grow people through coaching, not control. Use questions and reflection to build judgment.
- Culture is experienced, not documented. Principles only count when they show up in 1:1s, feedback, and conflict.